Before you use the Blackbaud Hosting Services software for the first time, you must install the Citrix Receiver. This will allow you to remotely access your Blackbaud applications from the main server where they are stored. One common question regarding this process concerns determining the appropriate version of the Citrix Receiver to install for your machine (whether MAC or Windows). This solution discusses the steps needed to identify and install the most supported version of Citrix for your Operating System. Note: We currently recommend Citrix Receiver version 4.8 or higher for Windows users and 11.9 or higher for Mac users.
NOTE: If you do not have administrative privileges on your machine, you may need to contact your organization's IT department to install the Citrix Receiver for you. To download the latest version directly from the Blackbaud Hosting Services login page:. Open your browser and navigate to your datacenter's URL:. Boston:. Orange County:.
Vancouver:. Sydney:. Europe:.
Click on the link for ' Windows' or ' MAC' to download the appropriate version. . Once downloaded, if the Installer does not start automatically, run the file. NOTE: When running the installer, if you receive the message 'This version of Citrix Receiver is not the most recent version,' you are already on a supported version and no further action is needed.
Click OK to exit and skip to Step 5. Once installation is complete, click Close or Finish (depending on your Operating System). NOTE: If prompted to enter an email address and create an account, click Cancel. This feature would create a Citrix Receiver account, which is not required in Blackbaud Hosting Services. Return to your datacenter's URL to log in and launch your hosted application. OR t o download the latest version using the Citrix auto-detect feature before reaching the login page:.
Open your browser and navigate to your datacenter's URL:. Boston:. Orange County:. Vancouver:. Sydney:. Europe:.
The site will automatically detect whether you have the Citrix Receiver installed. If you do not have it installed, it will prompt you with the following request:. NOTE: If you are accessing Blackbaud Hosting Services using Google Chrome, this prompt will occur each time you access the login page. If the Citrix Receiver is already installed on this machine, choose Skip to Log on to bypass this notification. Check the box labeled I agree with the Citrix licence agreement.
Click Install. If your database is located in the Blackbaud SKY environment:. Navigate to your appropriate NXT URL:. On the top, right-hand corner of the omnibar, click the Databases icon Install Receiver to be taken to the most applicable version of the receiver for your workstation. Click on the version to download this to your workstation. Once downloaded, if the Installer does not start automatically, run the file. NOTE: When running the installer, if you receive the message 'This version of Citrix Receiver is not the most recent version,' you are already on a supported version and no further action is needed.
Click OK to exit and skip to Step 5. Once installation is complete, click Close or Finish (depending on your Operating System). NOTE: If prompted to enter an email address and create an account, click Cancel. This feature would create a Citrix Receiver account, which is not required in Blackbaud Hosting Services. Return to the NXT web view to log in and launch your hosted application.
(If hosted application is launching in Adobe Acrobat Reader or Internet Explorer follow steps listed ).
The changes going from NetScaler 10.5 to 11.0 are too many to list. I can talk your ear off on the improvements in NetScaler 11.0, I love it. But there are some considerations when upgrading. In a small to medium size business you’ll be fine with the upgrade. In any QA/QC testing you do in small development environments you’ll probably be fine too.
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But in larger environments with the 10.5 to 11.0, I feel like your QA process must be expanded to include things you never thought you would have to test. Once you scale up traffic and have several thousands users hitting 11.0 you might see some issues and I’d like to cover a few of these here. Citrix Receiver for iOS bugs This is something that is part of every QA process when doing an upgrade, we all check to see if Receiver still works. And in most cases all the Windows Receivers and Android always work. But iOS Receiver has been very flaky lately. Even before Apple announced iOS 9, Receiver for iOS 6.0.1 that was released in August was having really bad issues in some NetScaler 11.0 environments. You could login to the Receiver on your iPad or iPhone once but if you put your iPad away and let the session timeout or force close and re-open the app, you could no longer login.
The actual login prompt was gone completely. You had to go and edit your account within iOS Receiver to force the login prompt to come up again.
Or you could download the older “not for regular end user consumption” R1 or CR0 releases of Receiver in the App Store. I myself only saw the issue in 1 NetScaler 11.0 environment out of several I help manage. There is an excellent discussion about this issue here: Tim Cook jumped up on stage and released iOS 9 on September 16th but Receiver for iOS 6.1 was no where to be found. It was finally released 2 weeks later on October 1st. Not a big deal, the older Receiver did work fine with iOS 9 but it’s interesting there was such a big delay on an enterprise app as important as Receiver. Jason Samuel is a Solutions Architect and Security Practice Lead working at in Houston, TX with a primary focus on mobility, virtualization, and cloud technologies from Citrix, Microsoft, & VMware. He also has an extensive background in web architecture and information security.
He is certified in several technologies and is 1 of 50 people globally that is a recipient of the prestigious (CTP) award. He is 1 of 35 people in the world that is a. He is 1 of 28 people in the world that is an (ACE). He is a featured author on which provides the latest IT Community News on Cloud, Data Center, Desktop, Mobility, Security, Storage, & Virtualization. In his spare time Jason enjoys writing how-to articles and evangelizing the technologies he works with. I am having a caching issue as well that Citrix can’t figure out.
We upgraded to 11 63.16 on 2 HA pairs, and now users using the Chromebook receiver are having issues. The very fist time they go to the URL it will work, if they put in the wrong credentials or log out of the receiver they will never get the login page again, it is always a white blank page. If we reset the Chromebook, the receiver will work again, just one time. The same thing happens with the Chrome browser, but you can refresh the page and get the login screen will come back. With the receiver there is no refresh. Other browsers work, but you always need to clear the cache or in the case of IE have the dev tools open when accessing the URL.
Hi, only a 99,99% good no-caching policy. Hi Steve, We didn’t use the rewrite policies but decided to use the same procedure for our users like the previous update and instructed them how to force refresh the portal page.
The update to NetScaler 11 build 65.35F was successful: Needed to fix the Green Bubble theme, the new portal themes feature is really nice: Changed config for A+ on SSLLabs: Used the old methods and made the config changes on the individual gateway vservers instead of using SSL profiles. Don’t forget the STS rewrite response to go from A to A+. I have seen two issues in production with the no-cache approach.
It only works the second time the client connects. On the fist access the client receive a 304 and the no-cache headers. On subsequent access, the client should refrain from asking whether the file is modified.
I have seen cases where the client do not honor the no-cache, thought I haven’t been able to reproduce the issue in a lab, for detailed analysis. My workaround was taking a slightly different approach. I strip the headers in the client req, asking if the file is modified. That way the Netscaler will always respond with a 200, instead of a 304. I was able to resolve the blank screen CAG issue a different way. The problem is that JavaScript uses cached objects.
Specifically I saw the following old.js files being pulled from cache: login.js resources.js nsshare.js JavaScript versioning can be used to force the browser to pull the new javascript from the server. I modified the following file on new 11.0 NetScalers (no changes needed on the older NetScalers): netscaler/nsgui/vpn/index.html Find the following resources in the source tags of the index.html and add?version=2 to them. (these are not all grouped together in the file) Modified src=”/vpn/login.js?version=2″ src=”/vpn/resources.js?version=2″ src=”/vpn/nsshare.js?version=2″ This forces the.js files to update and prevents the blank screen issue. You can run your system this way for a few weeks and then revert the file back to the original version. I’ve tested in IE 11, Chrome, and FireFox. I have not yet tested in Edge, Safari, or Opera. Caveat 1: This may not be supported by Citrix.
Caveat 2: Test this in your environment before deploying in prod. Caveat 3: The changes must be made manually on both NetScalers if in an HA pair. Car city driving keygen for mac. Caveat 4: This change will revert to original if the NetScaler is rebooted (unless you have a copy script running to change the file). Hi Jason, Interesting read regarding the cache-control header. I may have found a bug which only appears to affect custom themes on the NS. I have two instances now where a custom theme has been created and is using a custom background image. I got a complaint that the image was loading slowly from a user.
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Upgrade To Citrix Version 10 For Mac
I noticed in Developer Tools the background image was always downloading every page view and was never loading from disk cache. I also noticed in the response header from the NetScaler the cache-control values: no-store, must-revalidate. However, with the default green bubbles theme turned on, once the the bgbubbles.jpg has loaded once, on subsequent page loads, the bgbubbles.jpg is loaded from disk cache. I also noticed with the green bubbles theme turned on there is no cache-control header present in the HTTP response. Anyhow I have a case logged with support and have also posted this on the Citrix discussions board. Hopefully I can get an answer soon!