This is a little strange. I'm not sure if anyone us has this problem. We are using Office 365, Outlook 2016. I have user having issues with his folders showing up in the folder pane. I'm able to see the directory, but I won't see the folders until i actually hover over them, then they will all appear.
Restarting Outlook doesn't seem to resolve the issue nor a repair. I don't want to remove his profile and recreate it. That would be the very last step. His Inbox also keeps moving around. Like I said, this is an odd one.
We use autodiscover and mapi to connect to exchange. Any thoughts. Hi katherineruru05, Could you please share some screenshots to elaborate what you mean by 'folders showing up in the folder pane' and 'Inbox also keeps moving around' then we can help you better? You may share the images via OneDrive and paste a link here. Besides, please try starting Outlook from the command line using the /ResetFolders switch( Press Win + R, type 'outlook /resetfolders', press enter.) and check if there will be any improvement. It is also suggested to try starting Outlook in safe mode (Press Win + R, type 'outlook /safe', press Enter.) and see the result. Any findings, please post back at ease.
Best regards, Yuki Sun Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact. I have the same issue in Outlook 2016 365 edition. Happening on two different computers. I checked for updates and it downloaded an Outlook update but the problem remains.
The folder pane is present but shows nothing but a white background until hovered over with the mouse cursor. As the cursor passes over, the folder names show up and remain. This seems to happen randomly when Outlook in minimized and the screen times out and turns off. I can't believe more people have not reported this. In my case one computer is a Lenovo and the other a Dell.
Both running Windows 10. Have different graphics cards and drivers. One thing they do share is that they are both high resolution displays. The Lenovo is capable of 3840x2160 although I am running it at 1920x1080.
In Outlook, one of the most popular features is the Favorites Folders. Outlook combines Favorites Folders from different accounts into one section on the top left corner, users can access to their Favorites Folders easily.
Regarding the Outlook Favorites folders, I’ve seen the question “How to back up the Outlook Favorites folders?” Or “Where are Outlook Favorites stored so that I can make a backup?” In many discussions, people say the Outlook.xml file stores the Outlook Favorites information and that we should save this file if we need to back up the Outlook Favorites Folders. The Outlook.xml file is located in this path: C: Users Username AppData Roaming Microsoft Outlook However, this seems to be WRONG based on my tests. I tested in Outlook 2013 which is configuring an Exchange Account.
Before opening Outlook, I deleted the Outlook.xml file from the computer, but the Favorites Folders are still available. And after I existed the Outlook, a new Outlook.xml had been generated. Meanwhile, I tried to replace the Outlook.xml file with the tested Outlook.xml on another computer, it turned out the Favorites Folder won’t display in the new Outlook Client. What I found is: The file Outlook.xml doesn’t store the Outlook Favorites folders. Where are the Favorites folders stored? Still with my Outlook 2013 and the Exchange Account, my Favorites Folders show below: 2. When I logon the OWA for this account, I see the same Favorites Folders listed there: 3.
So I wonder whether it’s a coincidence or it syncs between Outlook and OWA. Then in Outlook, I added a Test folder to the Favorites: A few seconds later, I refreshed my OWA page: 4. Exactly the same!
The Favorites Folders sync between Outlook and OWA, we can guess that they are stored in the mailbox. If the information is stored in the mailbox, can we find out whether it’s stored as a message or any other type of object in the mailbox? Unfortunately, No. I’ve searched a lot but found little about this. We know it’s stored in the mailbox, but we can’t pick it out from the mailbox or the.ost file. This basically makes the idea of “backup” impossible. As the scenario above is for an Exchange Account, how about other kinds of Accounts in Outlook?
Added an IMAP account in Outlook, its Inbox was automatically added to the Favorites: 2. Added a “test – IMAP” folder of this account to Favorites manually. When I logged on OWA, I could still see Inbox, Sent Items, Deleted Items, test listed in Favorites – it hasn’t changed on OWA, the Inbox and test – IMAP folder of the IMAP account don’t exist there. It makes sense as OWA should only display items from the Exchange Account. I did a test with a POP3 account then. When the POP3 account is created, no folder in this account is created in the Favorites automatically.
But we can still add folders from the POP3 account to the Favorites list. Here are the steps to reset the Favorites for your reference: 1. Press Win + R to start the “Run” box, input “outlook.exe /resetnavpane” in the blank field, press Enter: 2. The “resetnavpane” switch clears and regenerates the Navigation Pane for the current profile. The Outlook Favorites is part of the Navigation Pane so the switch will reset it too. After running the switch, I got this: The default Favorites folders from the Exchange Account is: Inbox, Sent Items, Deleted Items. The default for IMAP is: Inbox.
POP3 doesn’t have a default Favorite folder. In conclusion, what I found based on the tests are:. The Outlook.xml file doesn’t store the Outlook Favorites Folders. For an Exchange Account, the Favorites Folders information is stored in the mailbox, if we use Outlook in Cached Exchange Mode, it’s stored in the.ost file. However, we cannot extract the Favorites from the mailbox or the.ost file, so we cannot make a backup of the Favorites Folders. For an Exchange Account, when it’s created in Outlook, the Inbox, Sent Items, Deleted Items folders are automatically added to Outlook. For an IMAP Account, when it’s created in Outlook, its Inbox is added to the Favorites automatically.
Microsoft Office Tutorials: Use The Favorites Folder In Outlook 2016 Free
For a POP3 Account, when it’s created in Outlook, nothing is added to the Favorites automatically. We can add folders from the IMAP/POP3 account to Favorites, but they are only stored in the local mailbox (.ost or.pst), it doesn’t sync with the Exchange OWA. Neither can we make a backup of them.
If we want to reset the Favorites, open the Run box, type “outlook.exe /resetnavpane”, press Enter. Hope these help.
Microsoft Office Tutorials: Use The Favorites Folder In Outlook 2016 Download
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